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Professional Development Programs

Explore Specialized Topics like Change, Communication Skills and Project Management to Strengthen Your Professional Development

Today's Challenges.  Powerful Learning. Targeted Skill-Building.

Energize your career and position yourself for increased responsibility by attending Kent State's outstanding professional development programs. Facilitated by experts in their content area, each program is highly interactive and designed to provide you with valuable information, tools, skills and strategies that can enhance your organizational performance and advancement opportunities. Join us and take your skills to a new level.

5S+/Visual Workplace

Facilitator: John Novak

5S+ is the foundation for a disciplined approach to organizing and standardizing the physical condition of the workplace.  Explore and practice the concepts and implementation techniques of the five pillars of the visual workplace:

  • Sort
  • Set in Place
  • Shine
  • Standardized
  • Sustain
  • Safety (+)

The facilitators will lead you through a simulation will be used to illustrate the implementation process.

IMAGE: John Novak & John Potkalitsky 5S+Visual Workplace #2

Times available:

  • Thursday, October 30, 2014, 8:30 a.m. - 4:30 p.m., Twinsburg - $295
  • Friday, March 20, 2015, 8:30 a.m. - 4:30 p.m., Twinsburg - $295

Register

Advanced Skills for Managing Projects

Facilitator: Bob Jewell

In this follow-up to the one-day Essential Skills for Managing Projects program, you will take a more in-depth look at critical topics in Project Management. The tools and principles taught in this program are based on the Project Management Institute's Project Management Body of Knowledge (PMBOK).

  • Applying the essential skills
  • Resource management
  • Time management
  • Project leadership
  • Change management
  • Risk management
  • Managing multiple projects
  • Monitoring and controlling

IMAGE: Bob Jewell- Project Management-Advanced Skills

Times available:

  • Wednesday, December 10, 2014, 8:30 a.m. to 4:30 p.m., Twinsburg - $295
  • Tuesday, May 5, 2015, 8:30 a.m. to 4:30 p.m., Twinsburg - $295

Register

An Introduction to Lean Six Sigma

Facilitator: John Potkalitsky

For years many companies have struggled with the dilemma of which improvement program to use: Lean or Six Sigma.  While some continue to debate the issue, others have come to realize that Lean and Six Sigma can work well together to improve processes, increase quality and drive out costs.

Six Sigma is a methodology and a set of tools, including statistical analysis, to reduce process variation.  Lean is a methodology and a variety of tools that focus on eliminating non-value added activities (waste) from a process.

This two-day Lean Sigma Overview explains how these two approaches complement one another and teaches several non-statistical tools in enough detail that you can begin to apply them in your everyday work. You will learn about the Purpose, Process and People aspects of Lean Sigma tools and approaches.

Participant team(s) will work on a pre-selected real-life problem/process utilizing the Six Sigma DMAIC (Define, Measure, Analyze, Improve and Control) approach in a series of hands-on exercises.

Sorry! No times are available. Please check back soon.

Champions Training

Facilitator: John Potkalitsky

Program also facilitated by John Novak and Stephen Skillman

You will learn to become an effective Champion and/or Team Leader so that you can effectively support your continuous improvement initiatives. Understand the evolution of the continuous improvement approaches and how the various tools and techniques fit together. Learn the roles of the Champion, Team Leader, Facilitator, Steering Committee and all team members. Gain knowledge of the Define, Measure, Analyze, Improve, Control (DMAIC) rigor. Identify and determine applications for Lean, Six Sigma and Theory of Constraints tools, analysis and problem solving techniques. Explore how you will build a culture of continuous improvement in your organization.

Times available:

  • Thursday, October 2, 2014; 8:30 a.m. to 5:00 p.m., North Canton - $295
  • Thursday, April 30, 2015; 8:30 a.m. to 5:00 p.m.
    , Twinsburg - $295

Register

Change Engagement: Proven Processes to Lead Employees through Transformational Change

Facilitator: Jessica Thomas

More and more organizations are reaching change saturation and, unfortunately, are not equipped to handle the constant change initiatives they are implementing. Having to do more with less, employee engagement is absolutely crucial to success. In our 24/7 information age, where the shelf life of technology is less than six months, attention spans are short and multitasking is becoming a critical survival skill, it’s paramount for a successful change initiative to develop ‘people’ strategies that capture employee interest and commitment. 

In this two-day, hands-on, program you will learn how to effectively lead through and manage change by incorporating strategies for all of these areas into a functional change management plan.

  • Understand the driving forces for change in today’s work environment
  • Realize how people perceive and approach changes
  • Learn change engagement best practices that will enable you to plan for and manage change effectively
  • Use a structured, best practice change management methodology to create a functional “real-life” change management plan
  • Leave with tools and templates to further guide you in planning change engagement processes

Pre-work: Come to the program prepared with a “Change Charter.” This should include a change currently planned or underway in your organization.

Times available:

  • Wed., Oct. 15, 2014 and Thurs., Oct. 16, 2014; 8:30 a.m. - 4:30 p.m., Twinsburg - $695
  • Wed., March 11 and Thurs., March 12, 2015; 8:30 a.m. to 4:30 p.m., Twinsburg - $695

Register

Coaching for Top Performance

Facilitator: Amy Shannon

Are you prepared to get the best from your team? The greatest impact leaders can make on their organization comes from how they deliver results through others. Coaching is vital to delivering talent in organizations, and it is an essential capability of effective leaders. Good coaching skills can earn you greater respect and trust as a leader, help you confidently confront difficult situations, improve employee motivation, and turn substandard behavior and efficiency into increased profitability and employee satisfaction. Get on the fast track to developing a leader-coach mindset and maximizing - and sustaining - peak team performance. This training is unique in that it goes far beyond skills training. Its very depth allows you to truly comprehend the art of coaching.

Upon completion of this program, you will:

  • Understand your various roles through completing a Coaching Skills assessment while measuring the "coaching gap" between performing other roles and being in a coaching role
  • Discover ways to be more effective in the coach role and how to gain commitment from the person being coached
  • Learn a coaching theory, utilized by executive coaches to improve the coaching relationships and communications
  • Practice difficult conversations that deliver constructive feedback while inspiring and motivating

Times available:

  • Friday, October 24, 2014; 8:30 a.m. to 4:30 p.m., Twinsburg - $295
  • Thursday, April 9, 2015; 8:30 a.m. to 4:30 p.m., Twinsburg - $295

Register

Crash the Barriers: Build Your Team

Facilitator: Ned Parks

Learn how you REALLY operate within a team and how you set your team up for success or failure. This program is designed to teach you, as a leader how to build teams and group interactions through a totally hands-on experience. Walk away with specific actions to build your current team and integrate new employees into the team.

  • Understanding barriers inside your team
  • The circle of invitation
  • Un-agreed to expectations are resentments waiting to happen
  • Plan, problem solve, process and improve

IMAGE: Ned Parks- Testimonial

Times available:

  • Thursday, October 16, 2014, 8:30 a.m. to 4:30 p.m., Twinsburg - $295
  • Tuesday, March 17, 2015, 8:30 a.m. to 4:30 p.m., Twinsburg - $295

Register

Each One Teach One: Engaging Workers in Experiential Learning

Facilitator: Christine Zust

This program builds on what was learned in the course design and development program and takes a deeper look at training and instruction.  You will:

  • Review the five-step accelerated learning model (Learner Preparation, Connection, Creative Presentation/Discovery, Activation, Integration)
  • Understand the three primary adult learner styles (Auditory, Visual, Kinesthetic)
  • Know the difference between informing and instructing
  • Apply the accelerated learning process to a sample instructional topic
  • Organize the design materials for effective learning experiences
IMAGE: Zust- Each one Teach One

Times available:

  • Thursday, June 5, 2014; 8:30 a.m. to 4:30 p.m., Twinsburg - $295

Register

Effective Decision Making

Facilitator: Bob Jewell

When was the last time you or your team sat down and evaluated the lessons learned from either a great decision or a bad decision? Managers, employees and teams are constantly making and implementing decisions, but few examine the process and assess the quality of their decisions. In today's business environment, the impact of a poorly made decision can be costly. On the other hand, a great decision can produce results that will move an organization forward. This program focuses on helping you learn and apply a proven process for making effective decisions utilizing group exercises, movie clips, real-world examples and a team case study to analyze and improve decision-making skills.

  • Four styles of decision making and when to use them
  • Six important elements of an effective decision making process
  • The role of intuition in making decisions
  • How to better manage participative decision-making processes
  • Tools and techniques that facilitate decision making
  • Determine the return on a decision
  • How to recognize and avoid common pitfalls in decision making

IMAGE: Bob Jewell Effective Decision Making

Times available:

  • Wednesday, November 19, 2014; 8:30 a.m. to 4:30 p.m., Twinsburg - $295
  • Tuesday, April 7, 2015; 8:30 a.m. to 4:30 p.m., Twinsburg - $295

Register

Enhancing Interpersonal Communication

Facilitator: Deborah Easton

Effective communication skills give you the power to achieve success in your supervisory role, as well as in all of your relationships. Influencing others to accept change, creating rapport among work teams and handling difficult conversations require choosing the most productive strategy for keeping the conversation on track and the personalities involved in sync. This program provides you the opportunity to assess communication strengths and weaknesses and to learn a variety of practical, powerful communication strategies that can be applied immediately on the job, with peers, subordinates and supervisors.

  • Develop a communication style that generates trust in the workplace
  • Improve listening skills
  • Respond more effectively during difficult conversations
  • Give clear directions to employees

IMAGE: Deborah Easton- Enhancing Interpersonal Communication

Times available:

  • Tuesday, September 30, 2014, Twinsburg - $295
  • Thursday, February 26, 2015, Twinsburg - $295

Register

Essential Skills for Managing Projects

Facilitator: Bob Jewell

In this two-day program you will learn basic knowledge on what it takes to carry out projects effectively through the understanding and application of standard project management tools and techniques. It is a nuts-and-bolts program that presents you with "everything you need to know" to manage projects effectively. Examples include:

  • Project introduction – stakeholders, triple constraints, project lifecycle
  • Project initiation, definition and leadership – deliverables vs. scope, chartering
  • Project planning – milestones, budgeting, work plans, scheduling, critical path
  • Project execution and control
  • Project close out
  • The tools and principles taught in this program are based on the Project Management Institute's Project Management Body of Knowledge (PMBOK)

IMAGE: Bob Jewell- Project Management-Essential Skills

Times available:

  • Wednesday, November 12 and Thursday, November 13, 2014, 8:30 a.m. to 4:30 p.m., Twinsburg - $695
  • Wednesday, April 8 and Thursday, April 9, 2015, 8:30 a.m. to 4:30 p.m., Twinsburg - $695

Register

Exceptional Service for All Generations

Facilitator: Deborah Easton

Do you interact with several generations of internal and external customers?  Have you noticed how the expectations of one generation differ from another?  Do you have Baby Boomer customers who are upset by service providers who are fast, but fail to establish a warm relationship with them?  Are your customer service professionals often dismayed by customer reactions when they believe they just gave exceptional service? This highly engaging program is presented by the facilitator in the costume and language style of each generation, providing a unique learning experience.  The facilitator will explain the reasons for generational differences in defining good customer service. Participants will discuss potential necessary changes by employees and in organizational policy that will lead to enhancing exceptional customer service to various generations.

IMAGE: Deb Easton-Exceptional Customer Service for All Generations

Times available:

  • Thursday, October 30, 2014; 8:30 a.m.-12:30 p.m., Twinsburg - $195
  • Thursday, March 19, 2015; 8:30 a.m.-12:30 p.m., Twinsburg - $195

Register

Fundamentals of Lean Kaizen

Facilitator: John Potkalitsky

Lean is a systematic approach to eliminating waste so that every process step adds value for the customer.  Fundamentals of Lean provides an overview of Lean concepts and application within manufacturing, and service based organizations.  The facilitators will review how to create an effective continual improvement culture. The Kaizen Blitz event is a very effective approach to intensive and focused process improvement.  You will learn the fundamentals of leading a Kaizen Event, including what is required to plan and run the event, and the process of following up after the event.

IMAGE: John Novak & John Potkalitsky Fundamentals of Lean Kaizen

Times available:

  • Friday, October 17, 2014, 8:30 a.m. - 4:30 p.m., Twinsburg - $295
  • Friday, March 6, 2015, 8:30 a.m. - 4:30 p.m., Twinsburg - $295

Register

High-Impact Learning – Course Design and Development

Facilitator: Amy Edmonds

Successful course design is a combination of art and science.  Today's competitive environment requires training professionals to deliver high quality, high impact training; often with little budget and under severe time constraints.

Following the maxim, "we learn by doing," this workshop provides hands-on activities for exploring ways to develop effective courses.  Participants will receive templates and tools for developing courses using lessons learned. After completing this program, participants will be able to:

  • Discuss key principles of adult learning and learning styles
  • Plan small to mid-sized training design and development projects
  • Analyze training needs
  • Design training programs
  • Develop program materials
  • Implement new programs
  • Evaluate program effectiveness
IMAGE: Amy Edmonds- High Impact Learning

Sorry! No times are available. Please check back soon.

How to Sell Change

Facilitator: Jessica Thomas

While Change Management planning and execution is much more than just communications, communicating effectively does play a pivotal role in engaging your workforce in a major change initiative. Internal communications efforts are important to attaining organizational change. However, turning your internal communications plans into a bigger picture internal marketing strategy is the real secret to success. After all, you are selling your employees on the change. This program will take you beyond the typical internal communications plan, raising the bar and exposing you to marketing strategies that will not just inform your employees that a change is coming, but truly engage them in it.

  • Learn the importance of effective internal marketing efforts in engaging employees in major change initiatives
  • Use tools to determine who, how large, where your audience is and how disruptive the change will be to them
  • Create targeted messages for different impacted groups of employees
  • Determine the most effective way to package your messages within the culture of your organization
  • Use the tools provided to develop a real communications plan for your change initiative

Times available:

  • Wednesday, November 5, 2014; 8:30 a.m. - 12:30 p.m., Twinsburg - $195
  • Wednesday, April 15, 2015; 8:30 a.m. to 12:30 p.m., Twinsburg - $195

Register

Influencing Up

Facilitator: Amy Shannon

When you take the time to cultivate a productive working relationship – by understanding the strengths and weaknesses of your superiors – everyone wins. Influencing is a skill that we simply learn as we grow up by copying others around us and are primarily based on our life experiences. This can be limiting as there are techniques to apply to most effectively influence others.

By participating in this highly interactive training, you will be able to:

  • Show your understanding when communicating with others to open up the conversation
  • Encourage or discourage anyone strongly in the direction of your choice
  • Understand your superior’s working and communication style
  • Sequence your statements efficiently, so that you can get maximum effect for your objectives
  • Use the six universal principles of influence and learn how to counteract them
  • Deliver your potentially negative message while getting a good response
  • Use a simple technique to reinforce the behavior of team members

Times available:

  • Thursday, December 4, 2014; 8:30 a.m. - 4:30 p.m., Twinsburg - $295
  • Friday, May 15, 2015; 8:30 a.m. - 4:30 p.m., Twinsburg - $295

Register

Lean for Frontline Supervisors

Facilitator: John Potkalitsky

OPTIONAL ADD-ON PROGRAM

The overall success of a Lean transformation depends on leadership, especially front-line supervision.  Supervisors serve as the critical link between management and individual contributors in the workplace.  They are in a key position to lead and create motivation.  Most importantly,  supervisors are expected to change the current culture into a culture of continuous improvement.

Despite these management expectations, many organizations give supervisors limited attention.  Supervisors often manage more employees than anyone in the company, yet receive the least amount of training. Further, it’s not enough to just include supervisors in training. The Lean training should be designed specifically for supervisors.

This one-day workshop focuses on the fundamental challenges that you as a supervisor face in leading a Lean culture change. Addressed from a supervisor perspective, you will learn how to use practical Lean tools and techniques in enough detail that you can begin immediately to apply them in your everyday work.  Also included is an overview of the “softer skills” needed to create and sustain successful change.

Times available:

  • Tues., Dec. 9, 2014; 8:30 a.m. to 4:30 p.m., Twinsburg - $295
  • Thurs., May 7, 2015; 8:30 a.m. to 4:30 p.m., Twinsburg - $295

Register

Lean Six Sigma Black Belt Training and Certification - General Version

Facilitator: Robert D. Skillman, Principal Lean Six Sigma Facilitator

Kent State weaves Lean, Six Sigma, Team-Oriented Problem Solving and Theory of Constraints into a seamless certification that can help you achieve substantial improvements in your organization.

Kent State's Lean Six Sigma curriculum is structured to allow students and employers maximum flexibility in obtaining the Black Belt certification. The curriculum follows a four-week approach with the class meeting one week each month for four months (160 contact hours; Kent State's Lean Six Sigma Black Belt certification also requires the completion and approval of an independent project).

Week One

  • Project identification
  • Team building
  • Introduction to Lean thinking
  • Six Sigma methods and quality
  • Basic Minitab measurement system analysis
  • Process Capability
  • Six Sigma project simulation (helicopter)

Week Two

  • Student project reviews
  • Lean tools
  • Hypothesis testing
  • Comparative analysis
  • Tests for data stability and normality
  • Catapult simulation

Week Three

  • Student project reviews
  • Advanced Lean methods
  • Regression and correlation
  • Quick changeovers (SMED)
  • Airplane simulation

Week Four

  • Student project reviews
  • Advanced statistical tools
  • Design of experiments
  • Team dynamics
  • Putting it all together to achieve wealth and prosperity for any organization

Project

For Lean Six Sigma certification, each student must complete an individual project, which will contribute significant results to his/her sponsoring organization.

Minitab/Laptop

To maximize the benefit of attending Lean Six Sigma training and to realize return on investment for future Lean Six Sigma projects, Kent State requires that each participant brings a laptop that has Minitab v17.0 or higher statistical software and Quality Companion v3 software loaded to each day of training. Kent State provides you the opportunity to purchase Minitab v17.0 and Quality Companion for an additional fee.

IMAGE: Lean Six Sigma-

Times available:

  • September 15 – 19, 2014
    October 20 – 24, 2014
    November 17 – 21 ,2014
    December 15 – 19, 2014, North Canton - $6,950
  • March 9 - 13, 2015
    April 13 - 17, 2015
    May 11 - 15,2015
    June 22 – 26, 2015, North Canton - $6,950
  • Sept. 14 - 18, 2015
    Oct. 12 - 16, 2015
    Nov. 9-13,2015
    Dec. 7-11, 2015, Twinsburg - $6,950

Register

Lean Six Sigma Black Belt Training and Certification - Health Care and Service Concentration

Facilitator: Stephen Skillman, Associate Lean Six Sigma Facilitator

Lean and Six Sigma tools and methodologies have helped to increase quality and improve efficiencies when applied to assembly lines since the 1980s. Now, steeped in the traditions of the great quality initiates, continual improvement practitioners are finding exciting new applications for these tools and concepts in the healthcare, transactional and service industries.

Attend the Kent State Lean Six Sigma Black Belt Training and Certification - Healthcare and Service Concentration. You will learn how to apply the tools to increase your efficiency while maintaining a high level of quality to deliver services and value to your internal and external customers. The end result is fewer non-value added processes and time-consuming mistakes, with contented customer who receive superior service, leading to increased productivity and profitability.

Kent State's Lean Six Sigma curriculum is structured to allow students and employers maximum flexibility in obtaining the Black Belt certification. The curriculum follows a four-week approach with the class meeting one week each month for four months (160 contact hours; Kent State's Lean Six Sigma Black Belt certification also requires the completion and approval of an independent project).

Project

Each participant of Kent State's Lean Six Sigma Black Belt Certification is required to complete a project using the methods learned, which will contribute significant results to the sponsoring organization.

Organizations in the healthcare and service-based industries, as well as in higher education, will reap significant benefits from employees attending this program.

IMAGE: Lean Six Sigma-BB Healthcare

Times available:

  • March 2 - 6, 2015
    April 6 - 10, 2015
    May 4 - 8, 2015
    June 8 - 12, 2015, Twinsburg - $6,950

Register

Lean Six Sigma Green Belt Training and Certification

Facilitator: John Novak

Kent State weaves Lean, Six Sigma and Team-Oriented Problem Solving into a seamless certification that can help you achieve substantial improvements in your organization.

Kent State's Lean Six Sigma curriculum is structured to allow students and employers maximum flexibility in obtaining the Lean Six Sigma Green Belt certification. The Green Belt program is held one week each month for two months (80 contact hours, 8 ceus).

Week One

  • Introduction to Lean thinking
  • Basics of Six Sigma methods and quality
  • Using DMAIC (Six Sigma methods) to understand cause and effects relationships
  • Team building (TOPS method)
  • Identification of high value projects
  • Introduction to Minitab and Quality Companion software
  • Understanding measurement system analysis
  • Process capability
  • Six Sigma project simulation (helicopter)

Week Two

  • Student project reviews
  • Application of Lean methods (flow, 5S, Visual Management and SMED)
  • Using Kappa studies to determine attributes agreement
  • Creating change through the use of appropriate performance metrics
  • Using statistical methods for process control
  • Using Kaizen tactics for rapid project breakthroughs
  • Sustaining the gains
  • Project simulation (catapult)

Project

For Lean Six Sigma certification, each student must complete an individual project, which will contribute significant results to his/her sponsoring organization.

Minitab/Laptop

To maximize the benefit of attending Lean Six Sigma training and to realize return on investment for future Lean Six Sigma projects, Kent State requires that each participant brings a laptop that has Minitab v17.0 or higher statistical software and Quality Companion v3 software loaded to each day of training. Kent State provides you the opportunity to purchase Minitab v17.0 and Quality Companion for an additional fee.

Times available:

  • Week One: October 6 – 10, 2014 and Week Two: November 3 – 7, 2014, Twinsburg - $3,750
  • Week One: April 20 - 24, 2015 and Week Two: May 18 - 22, 2015, Twinsburg - $3,750
  • Week One: October 19 - 23, 2015 and Week Two: November 16 - 20, 2015

    , North Canton - $3,750

Register

Lean Six Sigma Master Black Belt Training and Certification

Facilitator: Robert D. Skillman, Principal Lean Six Sigma Facilitator

Black Belts are the elite problem solvers for organizations. The Master Black Belt designation is the highest order of this respected practice. Master Black Belts are generally full-time agents for improvement, facilitators, teachers and journeyman practitioners of Lean and Six Sigma. They are efficient and effective in team facilitation and leadership. The Master Black Belt is a teacher (Sensi), communicator, and motivator. The Master Black Belt must work equally well with senior leadership and the workers in order to achieve company goals and initiatives.

Kent State's Master Black Belt Certification is two weeks in length, offered one week each month for two months. The purpose of the program is to further develop already successful and practicing Black Belts. The primary tools of Lean Six Sigma will  be reviewed prior to moving to more advanced tools regarding statistical methods and Lean deployment. Participants will be further trained in project selection and filtering. Whether you are in the business of manufacturing, health care, service or transactional, the addition of a TOPS, Lean Six Sigma Master Black Belt puts you in the elite and global regions of excellence. It is necessary that the participant have earned a Kent State University Black Belt certification as a prerequisite or be admitted upon approval of the instructor.

Times available:

  • October 13 – 17, 2014 and
    November 10 – 14, 2014, Twinsburg - $4975
  • April 20 – 24, 2015 and
    May 18 - 22, 2015, Twinsburg - $4975
  • October 5 - 9, 2015 and
    November 2 - 6, 2015, North Canton - $4975

Register

Managing Change Projects

Facilitator: Bob Jewell

OPTIONAL PROGRAM:
Change management and project management are two complementary processes. For a change effort to be successful, many areas of the organization need to work together to make sure the structure and resources are in place to facilitate a successful change initiative. The discipline of project management provides the processes and tools to make sure the change is developed, designed and delivered effectively to all stakeholders. When project management and change management are integrated, the following benefits are realized:

  • A singular objective is identified
  • The stakeholders are identified and their concerns are addressed
  • A well thought-out plan identifies the right steps to be taken at the right time
  • The approach facilitates commitment and buy-in for the change
  • The flow of information is improved
  • Impacted stakeholders receive the appropriate messages
  • The organization receives effective feedback on the adoption, usage and reaction to the change

This half-day program will provide you with a review of the process associated with managing projects and address some of the specific elements of managing a change project from initiation to close out.

Times available:

  • Tuesday, December 9, 2014; 8:30 a.m. - 12:30 p.m., Twinsburg - $195
  • Wednesday, May 6, 2015; 8:30 a.m. - 12:30 p.m., Twinsburg - $195

Register

Managing Discipline

Facilitator: Scott Tackett

Manage discipline effectively and your organization will observe reduced discord among employees, decreased numbers of grievances and increased productivity. You and your organization will experience increased cooperation among employees and sustained positive employee relations, leading to an enhanced organizational culture where everyone is working together toward the same goals.

  • View effective discipline as an indispensable tool for supervisory effectiveness
  • Handle discipline fairly and consistently to develop and sustain positive employee relations
  • Use discipline to encourage and obtain desired organizational goals
  • Exercise discipline to correct performance, not punish wrongdoing

IMAGE: Scott Tackett Managing Discipline

Times available:

  • Thursday, November 6, 2014, 8:30 a.m. to 4:30 p.m., Twinsburg - $295
  • Thursday, April 23, 2015, 8:30 a.m. to 4:30 p.m., Twinsburg - $295

Register

Motivating and Engaging Employees During Times of Change

Facilitator: Scott Tackett

Motivated and engaged employees contribute to your organizational success. Through practical activities and group interaction, you will review the theories of motivation and apply these theories to real-world change situations. Create an environment where your employees choose to be motivated about their work goals and change activities. The group will gain ideas that can impact employee performance and acceptance of change upon return to the workplace. Through  real-world case studies learn how to not only motivate, but also keep employees engaged in appropriate workplace behaviors, with particular emphasis on minimizing resistance to workplace change.

Times available:

  • Thurs., Nov. 20, 2014; 8:30 a.m. to 12:30 p.m., Twinsburg - $195
  • Thurs., April 30, 2015; 8:30 a.m. to 12:30 p.m., Twinsburg - $195

Register

Motivating Employees

Facilitator: Scott Tackett

Have you found what works to motivate your employees for improved performance?

  • Learn about the many motivational options beyond increased pay
  • Find out what types of rewards work in what types of circumstances
  • Through practical activities and group interaction, you will review the theories of motivation and apply these theories to real-world applications
  • You’ll gain ideas you can use to impact employee performance upon your return to the workplace
  • IMAGE: Scott Tackett- Motivating Employees #2

Times available:

  • Tuesday, October 7, 2014, 8:30 a.m. to 4:30 p.m., Twinsburg - $295
  • Thursday, March 5, 2015, 8:30 a.m. to 4:30 p.m., Twinsburg - $295

Register

Perpetuating Excellence in Customer Service

Facilitator: Marvin Montgomery

Building relationships, you will learn how to perpetuate awareness of internal and external customer service throughout your organization and how to overcome barriers to internal and external communication, as well as how to sustain a positive attitude while solving problems and dealing with complaints. You also will learn how to WOW every customer and identify your Team Player Style within your customer service team.

IMAGE: This was a very educational program. Very happy I was able to participate with my team. Chris Maxwell, Customer Service Manager, Soprema

Times available:

  • Wednesday, April 23, 8:30 a.m. - 4:30 p.m., Twinsburg - $295
  • Tuesday, October 14, 2014, 8:30 a.m. - 4:30 p.m., Twinsburg - $295
  • Wednesday, March 11, 2015, 8:30 a.m. - 4:30 p.m., Twinsburg - $295

Register

Presenting a Persuasive Business Case

Facilitator: Deborah Easton

Achieving buy-in from decision-makers requires a concisely prepared and dynamically presented persuasive message.  Decision-makers often have preconceived notions or lack of understanding of the technical details of a project and often do not implement or fund good ideas because the presenter of the idea could not overcome these roadblocks.  In this program you will not only learn new methods for quick, yet effective presentation preparation, but also will acquire powerful persuasive strategies and practice in presenting a dynamic message.

  • Develop Concise, Organized Messages
  • Determine The Appropriate Amount of Information and Level of Technical Detail for an Effective Message
  • Learn Persuasive Strategies for Achieving Buy-In from Decision-Makers
  • Enhance One’s Own Unique Speaking Style

*The eight hours of training includes eight hours total for each participant, with the entire group of participants attending the first four-hour session.The group is then divided into three groups of participants and each of these groups attends another four-hour small group session.

Times available:

  • Wed., Nov. 5, 2014; 8:30 a.m. to 12:30 p.m. (Initial Session, all participants attend)
    Choose from one of the following for your follow-up session:
    Mon., Nov. 10, 2014; 8:30 a.m. to 12:30 p.m.
    Wed., Nov. 12, 2014; 8:30 a.m. to 12:30 p.m. OR
    Wed., Nov. 12, 2014; 1:00 p.m. to 5:00 p.m. OR, Twinsburg - $495
  • Wed., March 11, 2015; 8:30 a.m. to 12:30 p.m. (Initial Session, all participants attend)
    Choose from one of the following for your follow-up session:
    Tues., March 17, 2015; 8:30 a.m. to 12:30 p.m.
    Tues., March 17, 2015; 1:00 p.m. to 5:00 p.m. OR
    Wed., March 18, 2015; 8:30 a.m. to 12:30 p.m., Twinsburg - $495

Register

Professional Customer Service Communication Skills

Facilitator: Deborah Easton

What is your impact on both internal and external customers?  Would they recommend you to others?  Achieving individual and company goals, developing highly effective teams and securing a competitive advantage all depend on good customer service.  Yet, customer service policies are only as effective as the people who implement them.  This program provides practice on the essential communication and customer service skills you need to succeed not only in dealing with the external customer, but also in building essential internal customer relationships.  Through group discussion and customer-specific role-playing exercises, you will polish your professional communication skills and practice responding effectively to difficult customers.

IMAGE: Deborah Easton-Professional Customer Service Communication Skills

Times available:

  • Wednesday, November 19, 2014; 8:30 a.m.-4:30 p.m., Twinsburg - $295
  • Thursday, April 16, 2015; 8:30 a.m.-4:30 p.m., Twinsburg - $295

Register

Project Leadership

Facilitator: Bob Jewell

Optional Program

Organizing and managing the day-to-day activities of a project can be challenging enough. However, you must also have the skills necessary to develop a high-performing team, make and implement effective decisions, and communicate with and influence stakeholders outside your core project team. The difference between management and leadership will forever be debated, but when it comes to projects – you manage the process and lead the people. This program focuses on three skills to effectively lead a project:

  • Developing an effective team
  • Communicating with and influencing your stakeholders
  • Making effective project decisions
IMAGE: Bob Jewell- Project Management-Project Leadership

Times available:

  • Wednesday, May 13, 2015; 8:30 a.m. to 4:30 p.m., Twinsburg - $295

Register

Quick Changeover

Facilitator: John Novak

Quick Changeover is a five-step process aimed at reducing the changeover time in any process that requires the flexibility to adapt to changing customer demands.  You will learn the impact that lengthy changeovers have on cash flow and meeting customer demand. You will understand the application of changeover reduction in both office and production environments. Upon conclusion of the program you will learn some of the cultural changes needed for success in your organization.

IMAGE: John Novak and John Potkalitsky Quick Changeover

Times available:

  • Friday, December 12, 2014, 8:30 a.m. - 4:30 p.m., Twinsburg - $295
  • Friday, May 1, 2015, Twinsburg - $295

Register

Standardized Work and Continuous Flow

Facilitator: John Potkalitsky

Standardized Work is essential to achieving and sustaining Lean processes.  Standardized Work is a people focused tool designed to document current best practices in order to establish a repeatable and predictable baseline for continual improvement. Learn how to eliminate process waste through the application of the design of work cells within a manufacturing environment of in an office environment.  Guided by a classroom simulation, you will learn the key elements of design such as understanding Takt time, physical layout, analyzing standardized work, line and workload balancing, load leveling and more.

Times available:

  • Friday, December 19, 2014, 8:30 a.m. - 4:30 p.m., Twinsburg - $295
  • Friday, May 8, 2015, 8:30 a.m. - 4:30 p.m., Twinsburg - $295

Register

Supervision Essentials

Facilitator: Scott Tackett

A skilled supervisory and management team enhances the operation, increases communication and supports a culture that assists an organization to function at peak efficiency and accountability.

The primary objective of this program is to develop supervisors and managers who can produce measurable bottom-line results. This is achieved by creating, within each participant, several key principles associated with triumphant leadership. Through online instruction and one-on-one coaching you will learn to:

  • Maintain and enhance self-confidence
  • Communicate with, listen to and respond to employees
  • Solicit and expect involvement
  • Build and sustain trust
  • Set expectations and breed accountability

Supervisory Essentials is comprised of 16 hours of online training over eight weeks. In each of the eight modules, Kent State facilitator, Scott Tackett covers various levels of skills-based training. Kent State will provide written supplemental materials for participants to use during the program, review with their direct supervisor and keep for future reference. The program is limited to eight participants.

Times available:

  • Tuesday's, March 3, 10, 17, 24, 31 and April 7, 14 and 21, 2015, Cleveland - $695

Register

The SHRM Learning System

Facilitator: Diane DeRubertis

Enroll in this program to assist you in preparing for the PHR and SPHR certification exams. You'll gain a solid foundation and the comprehensive knowledge necessary for effectively managing the HR challenges you face in today's demanding work environment. Through six modules that correspond to the six functional areas, responsibilities and associated knowledge as defined by the Human Resource Certification Institute (HRCI). These six modules are: Business Management and Strategy, Workforce Planning and Employment, Human Resource Development, Compensation and Benefits, Employee and Labor Relations and Risk Management. Includes the study materials for the Professional in Human Resources (PHR) and Senior Professional in Human Resources (SPHR) certification exams administered by HRCI. Offered in cooperation with the Society for Human Resource Managers (SHRM), you’ll receive study material for the PHR and SPHR certification exams administered by HRCI.

Please read: Please call 330-672-8698 if you are a current SHRM member to receive a $100 fee reduction.

IMAGE: Diane DeRubertis SHRM System

Times available:

  • Class meetings on: September 9, 16, 23, 30, October 7, 14, 21, 28, November 4, 11, 18, 25 and December 2, 2014. There is no class on November 11, 2014., Twinsburg - $1,195

Register

Turning Conflict into Collaboration

Facilitator: Ned Parks

Conflict is natural within the workplace and a predictable part of working with others. Yet unresolved conflict negatively affects morale, motivation, communication, attitudes and productivity. Handled appropriately your conflict can lead to positive, cooperative situations.

  • Maintain your cool in difficult situations
  • Learn valuable communication skills for conflict resolution
  • Become aware of your conflict style using the Thomas Kilmann Conflict Inventory
  • Utilize five strategies for conflict resolution
  • Learn How to minimize the negative aspect of difficult situations and turn conflict into a positive outcome

IMAGE: Ned Parks Turning Conflict into Collaboration

Times available:

  • Wednesday, October 29, 2014, 8:30 a.m. to 4:30 p.m., Twinsburg - $295
  • Tuesday, April 28, 2015, 2015, 8:30 a.m. to 4:30 p.m., Twinsburg - $295

Register

Value Stream Mapping (VSM)

Facilitator: John Potkalitsky

Value Stream Mapping (VSM) is a powerful tool for analyzing information and material flow throughout an organization.  You will learn the step-by-step method of Value Stream Mapping to effectively identify and eliminate non-value adding activities.  Using a case study example, you will create a current state map, analyze the current state map, and create a Lean future state map.

IMAGE: John Nova and John Potkalitsky Value Stream Mapping (VSM)

Times available:

  • Friday, November 14, 2014, 8:30 a.m. - 4:30 p.m., Twinsburg - $295
  • Friday, April 10, 2015, 8:30 a.m. - 4:30 p.m., Twinsburg - $295

Register

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